Showing posts from 2010

Great Customer Service - Across the World

We often hear from customers that are pleased with the service that our outstanding staff provides to customers throughout North America. Typically, we don't brag about these instances publicly because we want you to have the experience for yourself, rather than telling you how great your All States Ag Parts experience is going to be. However,  in this case, I wanted to share a letter that came in this week from a new friend in Australia. It not only gave me a sense of pride in All States Ag Parts, but in America too! Dear Sir, I am a sugar cane farmer in North Queensland Australia who needed a part of the hitch assembly for a 8970 New Holland tractor. For reasons I wont go into, I didn't have any luck sourcing the part in Australia so upon searching the web I decided to give All States a ring. Just by chance I rang the Fort Atkinson branch in Iowa. To my surprise on the other end of the line I noticed an accent similar to my own, Richard Keel he said his name was.